MD3PL Services Terms and Conditions
Welcome to MD3PL Services! We are here to provide excellent logistics solutions that fit your business needs. The following terms and conditions explain our service fees, payment methods, and your responsibilities. By agreeing to these terms, you can make the most of our top-notch services.
*Service Fees*
"Service Fees" include costs for any services we provide, along with fees from third parties like Carriers, SFN Providers, shipping fees, duty rates, international brokerage charges, freight charges, insurance premiums, and other related charges. You will need to pay the following Service Fees (unless changed by a Warehousing and Fulfillment Pricing Agreement, your Pricing Quotation uploaded through the MD3PL Services Platform, or Volume Agreement):
- A $25.00 fee for receiving, inventorying, and storing the goods. If it takes more than two hours, an extra $40.00 per hour will be charged.
- Monthly storage fees are $40.00 per pallet, $10 per shelf, and $5.00 per bin. These fees apply per SKU for any whole or partial month, starting from the date the inventory is delivered to MD3PL Services.
- Fulfillment charges are based on the final destination, dimensions of the shipment, and chosen shipment speed.
- Orders with more than four picks will incur an extra $0.20 per pick.
- Detailed pricing for additional services can be found [here](additional-services-pricing).
- Other charges, costs, taxes, and expenses identified in Sections 1.5 and 1.6.
- Any fees related to your payment by credit card.
In case of a conflict between the Service Fees listed in these Terms and those in the Warehousing and Fulfillment Pricing Agreement, Pricing Quotation, or Volume Agreement, the following order of priority applies: Warehousing and Fulfillment Pricing Agreement, Pricing Quotation, Volume Agreement, followed by these Terms.
*Quotations and Actual Charges*
Quotations accepted through the MD3PL Services Platform are estimates based on the best information available at the time. Final rates and Service Fees may vary based on the actual goods tendered, work performed, Carrier shipping prices, goods characteristics, delivery address, and services requested. MD3PL Services reserves the right to bill based on actual charges after services are rendered. We specifically disclaim liability for any Carrier shipping rate errors due to inaccurate or incomplete information provided.
*Payment Terms*
All dollar amounts stated in this Agreement and on our Site are in US dollars unless otherwise specified. You are responsible for reimbursing MD3PL Services, SFN Providers, and Carriers for all sales taxes, transportation taxes, Service Fees, reversals, chargebacks, claims, fees, fines, penalties, and other liabilities incurred in connection with the services. Carrier chargebacks are subject to additional administrative fees. All Service Fees and charges are exclusive of applicable value-added, sales/use, inventory, CDT, and service taxes ("Transaction Taxes"). You shall pay all applicable Transaction Taxes. Customs, Duties, and Taxes ("CDT") on international shipments charged by the Carrier are your responsibility and will be charged back to you.
*Payment Method and Liens*
Payment processing for services is provided by Stripe and is subject to the Stripe Connected Account Agreement and Stripe Terms of Service. By continuing to use our services, you agree to be bound by the Stripe Service Agreement. You authorize MD3PL Services to share transaction information with Stripe for payment processing. Stripe will collect payment via credit card or ACH for Service Fees on a daily, weekly, or monthly basis, as per account setup. MD3PL Services disclaims liability for any bank fees related to Stripe’s collection or disbursement of payments. Charges for services and additional fees will be immediately charged to the credit card associated with your Stripe account. Disputed charges must be reported within thirty (30) days of invoicing. MD3PL Services or the SFN Provider, depending on service provision, shall maintain a lien and security interest in all goods in possession or control to cover charges, expenses, costs, and Service Fees. You will execute necessary documentation to perfect these liens and security interests.
*Inbound Shipments – Your Obligations*
You represent that you are the legal owner or have lawful possession of the goods, with the sole right to store and direct their release and delivery. Goods must comply with all laws and MD3PL Services' policies, including those on hazardous materials. MD3PL Services may reject non-compliant goods, incurring additional fees and potential delays. Provide MD3PL Services with digital bills of lading for inbound shipments before arrival. Goods must be properly labeled and identified. Non-compliant inbound inventory will be classified as a URO and subject to additional fees. Unidentifiable items may be discarded without responsibility for associated losses. Schedule appointments in advance for inbound freight shipments. Instructions are available here: [schedule-an-appointment](schedule-an-appointment).
*Onboarding:*
You are responsible for providing accurate information to MD3PL. We are not liable for any delays or costs due to inaccurate information provided by you. All inbound shipments must be received and inventoried, with verification of quantity and inspection for damage upon receipt.
*Order Fulfillment:*
Notify MD3PL of pending orders and expected processing timelines. Minimum three (3) business days required for inventory processing, with extended processing times during peak seasons. MD3PL will fulfill the communicated number of orders daily, allowing additional time for special kitting or picking.
*Shipping Orders:*
Orders are shipped within one (1) business day of receipt, provided inventory is available and no issues arise. Please provide MD3PL with an expected shipping date.
*Volume Agreement and Promotional Spikes:*
For large volume orders, advance notice is required using the Google Form. Notify MD3PL of any promotional or volume spikes 72 hours in advance for orders exceeding two (2) times the previous thirty (30) day average and over 100 orders per day. Charges may apply for orders that do not meet the stated volume.
*Shippable Addresses:*
Ensure shipping addresses are accurate. MD3PL may verify addresses, but accuracy is your responsibility. Additional fees may apply for incorrect or incomplete addresses.
*Service Level Agreement:* MD3PL's SLAs can be found at [turnaround-times-policies-and-SLAs](link).
*Delays or Non-Delivery:* MD3PL is not liable for delays or non-delivery by third parties, including carriers and SFN providers.
*Fraudulent Orders:* You are responsible for all fees related to orders, whether fraudulent or not.
*Returns:* Follow our Return Policy. You are responsible for fees related to returned goods.
*Required Removals:* MD3PL may require the removal of unsuitable goods. Goods not removed within thirty (30) days may be disposed of by MD3PL.
*Confidentiality:* Maintain confidentiality of all proprietary information received from MD3PL.
*Force Majeure:* MD3PL is not liable for any failure or delay due to events beyond its control.
*Termination:* Either party may terminate this Agreement upon notice.
*Disclaimer of Warranties:* Services are provided on an "as is" basis, without warranties of any kind.
*Limitation of Liability:* MD3PL's liability is limited to certain maximums.
*Indemnification:* You shall indemnify and hold MD3PL harmless from any claims arising from your breach of this Agreement.
*Assignment:* You may not assign this Agreement without MD3PL's consent.
*Miscellaneous:* This Agreement is the complete statement of the parties' agreement. All disputes shall be governed by the laws of the State of Illinois.
MD3PL Services is committed to providing efficient, reliable, and customized logistics solutions to support your business growth. For more information or to get started, visit our website at MD3PLServices.com, or contact us at:
*Address:* 7466 New Ridge Rd Hanover, Suite 17B, Maryland 21076
*Contact Number:* +1 (443) 796-8051
Partner with MD3PL Services and let us be your trusted logistics provider. We look forward to serving you!